SERVPRO of Santa Cruz – Hiring Heroes!

7/16/2021 (Permalink)

Become a SERVPRO Hero!

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Water/Fire Restoration Technician. In this position, you will be making a difference each and every day. We have a sincere drive toward helping our community members who have been affected by fire and water damage.

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description: 

Respond to service calls as needed. Perform mitigation and restoration services as assigned, following SERVPRO® production guidelines. Communicate with the crew chief to make sure all customer needs are met. Support crew chief and other production personnel, as needed. Clean and maintain vehicles, equipment, warehouse, and office areas, as needed.

Responsibilities: 

• Inventory and load the work vehicle with equipment, products, and supplies needed for each project
• Maintain a clean and organized vehicle and clean equipment appearance
• Prepare rooms/areas for work activities
• Set up staging area and equipment for each project
• Leave job site with a clean and orderly appearance
• Perform production processes following SERVPRO®production guidelines per work order per crew chief directions
• Ensure clear two-way communication with crew chief and other technicians (especially regarding customer needs and concerns)
• Perform end-of-day/end-of-job cleanup and breakdown to leave job site with a clean and orderly appearance
• Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling

Qualifications:

• Valid Driver's License with no more than 1 point on DMV record
• Ability to successfully complete a background check & drug screening subject to applicable law
• Experience in restoration, cleaning, maintenance, and/or construction a plus
• IICRC certifications a plus
• High school diploma/GED
• Effective oral communication

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, Inc., the Franchisor, in any manner whatsoever.

EMERGENCY RESPONSE PLANS!

7/15/2021 (Permalink)

SERVPRO ERP DESCRIPTION

SERVPRO® of SANTA CRUZ is ready to respond to just about any emergency you might be going through in your business. We are here to help 24 hours a day, 7 days a week, day or night we can take action when disaster strikes your building. We can even help your business develop a plan prior to a loss to ensure your preparedness for future damages that may occur. Our Emergency Ready Plans (ERP) compiles information of the building’s layout to ensure rapid action can be taken in times of need which can directly result to getting your company back into operation quicker after disaster strikes. Loss of income can be catastrophic to a business when unforeseen damages might have been prevented or perhaps minimized! Not only will an Emergency Ready Plan help SERVPRO but because of the amount of information collected, this will facilitate coordinating with your insurance as well. We are Here To Help®

Call to speak with one of our friendly and professional representatives to discuss how we can assist at 831-457-1997.

SERVPRO of Santa Cruz Knows the Science behind Tackling a Water Damage

6/25/2021 (Permalink)

Call SERVPRO of Santa Cruz for your water damage today!

Some Homeowners may react to a water damage by throwing down a few towels to clean up the standing water, maybe even placing a fan or two in the area to help circulate the air flow. However, the structural damage may be much worse than one may think or see visually, and not addressing the full problem will lead to bigger issues down the road. There is a science behind SERVPRO of Santa Cruz’s drying processes.

SERVPRO of Santa Cruz trained professionals continually go through a series of trainings to stay current in the industry standards of the science of water mitigation. Holding to specific processes helps to minimize the possibilities of secondary damages (i.e. microbial growth). When you call SERVPRO of Santa Cruz to assist with your damages, you can expect our trained professionals to:

• Take a full scope/inspection of the property and the loss area to detect and chase the hidden moisture
• Document extensive measurements of the damages and effected materials to fully communicate the onsite conditions to you and your property insurance carrier
• Strategically install specialized equipment to expedite the drying process and monitor that equipment to ensure its highest level of productivity

Be assured SERVPRO of Santa Cruz has the certifications, skills, and experience to help your home or business through your water damage. Call to speak with our professionals today, (831) 457-1997.

Don’t Let Your Water Damage Lead to Mold Growth

6/4/2021 (Permalink)

Crawlspaces can be a breeding ground for mold - call SERVPRO for an inspection today!

With Summer fast approaching leading us into hotter weather, you may start seeing microbial grow pop up if you’ve decided to ignore a previous water damage! MOLD – not exactly the word you'd want to hear when you’re trying to enjoy your Summer Vacation! However, if a water damage was not handled properly, the chances of mold growth is very high especially in humid conditions with temperatures between 77° F and 86° F. Mold will thrive in damp, muggy, and moist conditions. Regardless if you live near the beaches in Santa Cruz, Capitola, Aptos, or inland in Santa Cruz Mountains, the weather we have in Santa Cruz County is beautiful and perfect weather not only for our community but also for the mold spores to spawn - yuck!

Schedule an inspection with SERVPRO of Santa Cruz and we will send one of our trained technicians to assess the water and mold damages in order to provide recommendations to properly remediate your home. Please call SERVPRO of Santa Cruz to schedule an inspection today (831) 457-1997

SERVPRO of Santa Cruz - Here to Help Your Business!

6/4/2021 (Permalink)

You never know when a water damage can affect your business - be prepared with SERVPRO!

A water damage can happen to anyone at any time. Though there are steps that can be taken as preventative maintenance to help reduce the chances of a water loss from occurring, it is always best to have a plan in place prior to being face-to-face with the damage.

For businesses in particular, experiencing a water damage can be detrimental if not handled correctly. SERVPRO of Santa Cruz understands that responding quickly and acting efficiently will help a business’s all-around bottom line. Minimizing business disruption is our number one goal when responding to commercial losses. Know that SERVPRO of Santa Cruz specializes in creating the proper mitigation plan for your business that will help your production get right back on track. SERVPRO of Santa Cruz is ready to assist day or night, call our offices today (831) 457-1997!

Allow SERVPRO to Assist with Your Fire Damage

6/4/2021 (Permalink)

Fires can devastate a property - allow SERVPRO to guide you through the process

Fire damage is not only harmful to your home, but it can also cause health effects. When you invite our skilled crew to properly mitigate your home after a severe fire or smoke damage, no matter the cause of those the damage derived from, you can rest assured that your home will be in good hands. Not only will our SERVPRO of Santa Cruz crew be there to take care of your home remediation, but we also provide you with continuous updates of the progress throughout the process. We are here to help with this sometimes very complicated process and we bill insurance, in fact many insurance companies use us as a preferred vendor. We will get your home back to pre-fire/smoke damaged condition. Please call SERVPRO of Santa Cruz today (831) 457-1997

SERVPRO of Santa Cruz Assisting in Storm Damages

6/1/2021 (Permalink)

Call SERVPRO of Santa Cruz ASAP to assist with your water damage!

Rain storms can be the cause of a variety of different types of property damage. In the picture here, you can see the result of a leak deriving from a home’s skylight after a major rain storm. Skylight leaks may occur due to improper installation or from a sealing or flashing failure. Whatever the reason, if you are experiencing ceiling discoloration, bulging, or water actually dripping down from the ceiling – the very first step you should take would be to have a roof company install a roof tarp as soon as possible to stop additional damage while awaiting a permanent solution. After a roof tarp is installed, your second step should be to call SERVPRO of Santa Cruz to assist with the interior damages and dryout! Our expert technicians are ready to respond to your storm damage needs 24/7, call us today!

SERVPRO of Santa Cruz, (831) 457-1997

Preparing for Wildfire Season in Santa Cruz County

5/10/2021 (Permalink)

SERVPRO of Santa Cruz - your go-to company for fire restoration

As the hot summer months approach quickly, many Santa Cruz County residences may feel anxiety surrounding the possibilities of another Wildfire season. The aftermath of the 2020 CZU Wildfires is still very fresh for much of our community and the fear of the continued dry conditions leading to more fires in the area is very real. It is always a good idea to stay prepared and understand the steps to keep safe for these possible disasters.

If your area is prone to wildfires, stay prepared by:

• Knowing your neighborhood exit routes and shelter locations.
• Discuss a plan of action with your household so everyone knows what to expect if evacuations are necessary.
• Have an arrangement for your pets and livestock predetermined as not all emergency shelters accept animals.
• Keep emergency supplies organized on hand and ready to easily transport as needed.
• Register to receive local evacuation alerts and weather condition notifications.

If your area is experiencing a wildfire, remember these safety tips:

• Attempt to keep smoke out of your home and reduce respiratory smoke exposure.
• Use high efficiency filters for central air conditioning systems and set your fresh air intake to recirculate mode to prohibit outside air from entering.
• Prepare for possible long-term power outages with supplies of batteries, flashlights, water, food with extended shelf life, etc.
• Keep updated on current conditions and heed Emergency Alert System evacuation notifications.

Now that the wildfire flames have been put out, ensure to follow these safety tips on what to do after a wildfire:

• Do not return home until after authorities have cleared the area.
• Continue to monitor the air quality reports in the area, use N95 respiratory protection as needed, and pay close attention to any health effects.
• Understand that embers and ash may still be hot. Child should avoid affected areas if possible and should not assist in cleaning. Adults should ensure to wear various protection if in affected areas, including gloves, long pants, long sleeves, goggles, shoes, etc. Wash ash off as soon as possible if in your mouth, eyes, or on the skin.
• Be aware of driving and building hazards. Access affected areas during daylight to better see pending hazards.

Experiencing a community catastrophe like a Wildfire is devastating. SERVPRO of Santa Cruz professionals understand how traumatic these situations are and have assisted in numerous fire cleanups spanning the past 20 years. We are here to help guide you through each step of the way.

If you’ve experienced fire damage, do not hesitate to contact our representatives for assistance today. SERVPRO of Santa Cruz (831) 457-1997, here for you 24/7.

Is Water Damage Hiding Inside Your Property?

5/7/2021 (Permalink)

Call SERVPRO today for your water mitigation needs!

Water damage is one of the most common property damage claims for insurance companies. Some water damages originate from a source that had gone unnoticed for an extended period of time and in turn resulted in significant, widespread secondary damages. Hidden leaks can be a momentous structural and health hazard due to the microbial growth that commonly associated.

So how can you identify these hidden issues? Keep an eye out for these following signs:

Excessive Levels of Humidity

The normal humidity percentage should be around 30-60% for indoor areas. If your home is experiencing higher than normal humidity readings, hidden water leaks could be the culprit. Too high of humidity and low levels of air circulation are the perfect breeding grounds for mold colonies, creating irreversible structural damage.

Discoloration or Warping of Cabinets, Walls and Ceilings

Stains or bubbling in drywall or cabinets can a noticeable sign of a current or former leak. The source could be from the roof, a faulty pipe, or an appliance. It is vital to pinpoint the origin of the leak and get it repaired as soon as possible.

Soggy or Warping Flooring

If you’ve began to notice your tile or wood flooring feel uneven or warped, you may have an ongoing active leak. If your carpeted flooring has suddenly become saturated with water, you may have an ongoing active leak. Moisture detection equipment will help our SERVPRO professionals chase the high levels of moisture to assist in determining where the water source is seeping from. Stopping the water leak must be the first priority to stop additional damage from occurring.

Once the source of the water damage is addressed, our SERVPRO professionals will map out the affected area and develop a plan of action unique to your property.

Do you believe your property is battling hidden water damage? Call SERVPRO of Santa Cruz TODAY to schedule a moisture inspection, (831) 457-1997! Our highly trained professionals are ready to help 24/7.

SERVPRO of Santa Cruz: Maintaining Your Hot Water Heater

4/16/2021 (Permalink)

Don't let a neglected water heater cause water damage to your property!

A typical hot water heater can have a lifespan of around ten years without any upkeep, which could be why they’re so easy for a Homeowner to overlook. Spending a few moments once a year to complete some basic preventative maintenance to your water heater can not only optimize the tank’s functionality, but can also help you avoid a future water damage at your property.

When Should You Maintain Your Water Heater?

Completing an annual basic water heater servicing should become your new norm. We suggest timing your maintenance during the Spring or Fall seasons, which are typical times of the year when your water heater isn’t being used as much.

How to Maintain Your Water Heater

It is not necessary to hire a professional to complete an annual servicing and maintenance check to your water heater – many homeowners can complete these simple tasks with a screwdriver and a bucket!

To ensure safety, the first step should be to turn the power off for electrical heaters by switching the breaker off, or turn off the gas supply for gas heaters by turning the pilot knob to the off position.

Next, flush the tank! Sediments collect within water heater tanks and can cause rusting and corrosion. Please note, the excreted water may be very hot so it is vital to take precautions to avoid burning yourself. Locate the drain valve near the bottom of the tank and place your bucket underneath the valve. Turning the valve to the left should open the valve and release water into the bucket. Continue draining until your water runs sediment free. If you are experiencing difficulties maneuvering the valve, it is best to contact a plumber for maintenance to avoid damage.

Additionally, you should test the temperature and pressure relief valve. Each water heater has this safety feature to resolve dangerous buildup or temperatures. A failed T&P valve that does not relieve the tank’s pressure could result in explosion. First, locate the valve which could be in the side wall or at the top of the unit. You will see a discharge tube connected that extends to the base. Place a bucket under the discharge tube connected to the T&P valve. Manually lift the valve lever to release the hot water into the bucket through the discharge tube (caution: water will be scolding!). After allowing the water to flow for a few seconds, releasing the lever should result in the lever setting back into place and the water to stop running. If the valve does not release water or continues to leak once the valve snaps back into place, the valve is faulty and must be replaced.

What To Do When Your Water Heater is Leaking

Unfortunately, water heaters can and do fail over time. If you have experienced a water heater leak, call SERVPRO of Santa Cruz as soon as possible to assist in minimizing property damage. Our crews are ready day or night, 365 days a year.

SERVPRO of Santa Cruz (831) 457-1997

Choose SERVPRO of Santa Cruz, Because We Care!

2/25/2021 (Permalink)

Always here to help 24/7!

SERVPRO of Santa Cruz employees all share the same central objective – to help our clients and neighborhoods in their times of need.

We understand that going through the mitigation process is not always easy or comfortable to do. Due to our many years of experience, we are aware of the struggles and devastation homeowners are faced with while navigating property damages. Water damage, mold growth, fire and soot damages, biohazard contamination – these are no simple tasks to take on alone and may cause some customers anxiety. A homeowner could be displaced by mitigation and the following reconstruction process for an extended period of time depending on the extent of the damages.

The SERVPRO of Santa Cruz team appreciates the critical responsibility we hold for our clients and the trust that we earn during these difficult times. We take the time to know our customers on an individual basis; we fully empathize with the stresses they encounter.

Our employees are all fellow community members helping our neighbors when they need it the most. If you wonder why you should choose SERVPRO, remember that we sincerely care about our customers and strive to ensure that they know it. Allow SERVPRO of Santa Cruz to be the company to help you when you’re in need.

Need help with you Property Damage? Call our SERVPRO of Santa Cruz 24/7 – (831) 457-1997

What is the Category of your Santa Cruz County Water Damage?

11/17/2020 (Permalink)

Find out how to categorize your water damage

Mitigating water damage effectively requires more than extraction and ventilation. A mitigation company needs to accomplish much more than simply installing drying equipment and applying an assortment of products to resolve a moisture issue. Our IICRC SERVPRO certified professionals study and execute the science of structure drying and apply various principles to successfully attain the drying goal while ensuring to leave no contaminates behind.

The amount of water, the source of the damage, and the potential contaminates contained in the water are crucial factors that can dramatically affect the extent damage. These factors also help to classify the category of the loss and how to mitigate the area properly. It is vital to recognize that the category of a loss will worsen based on the initial cleanliness of the area being flooded, the affected environment’s temperature, and the duration of time waited until the water mitigation commences.

• Category 1 – Clean Water: Clean water comes from a sanitary water source that has no significant dangers if exposed to people. Category 1 water loss examples includes overflows from a sink faucet or bathtub left running unattended, leaks from malfunctioning appliances like an ice-maker supply line, or falling rainwater. Less health risk are linked with Category 1 water losses.
• Category 2 – Grey Water: Grey Water losses pose a higher heath risk due to the elevated levels of impurities present within the water when a person is exposed to it. Contaminates include microorganisms, chemicals, urine, and mold. Some examples of Category 2 water may include a washing machine overflow, an overflow from a clogged toilet with some urine but no feces, or damages from aquarium leaks. Category 2 water might look “dirty” or soiled but still a bit more translucent. Due to the quick bacteria growth and mold, Category 2 losses left ignored may leave your property susceptible to secondary damage.
• Category 3 – Black Water: Black Water is highly unsanitary and obtains disease causing organisms, toxins, and waste that are likely to create significant health problems to humans when contact occurs. Category 3 water does not always need to visually appear the color black in order to be categorized as such. Sewer back-ups, contaminated toilet overflows, and floodwaters from the lakes, rivers, or oceans would all be classified as Category 3 water damages. Because black water exposure is associated with severe health ailments, it is fundamental to wear proper personal protection equipment to mitigate these losses. Porous materials such as upholstery, flooring, and drywall are recommended to be discarded if affected. Particular agents are used for sanitization of any surfaces affect by Category 3 water.

 
SERVPRO of Santa Cruz technicians are ready to respond day and night. If you find yourself face to face with water damage, do not hesitate! Call our office at 831-457-1997 when disaster strikes!

SERVPRO of Santa Cruz – Here for YOU!

11/13/2020 (Permalink)

SERVPRO - Here in your community. Here to help.

SERVPRO® of Santa Cruz is constantly and continuously inspired by the community we serve. Our employees are committed to helping property owners through tough situations and getting life back to normal after various property disasters. Our highly skilled and thoughtfully trained staff members are well versed in the intricate processes for water, fire, mold, and biohazard services. Hot water leaks, house fires from cooking, coronavirus cleanings, mold from an old roof leak, or rodent contaminations – whatever your needs may be, when disaster decides to strike make sure to call the team who has been dedicated to serving this community since 2001. We are always here to help, 24/7, 365. Do not hesitate to call our office today to see how we can assist in your property’s needs 831-457-1997.

How to Avoid a Disaster During a Power Outage

11/12/2020 (Permalink)

Use these best practices during power outages!

It’s important to prepare for and protect our Santa Cruz County homes, businesses and families during power outages as the winter months approach, as many hazards can go unnoticed.

Candles left unattended can quickly turn into a tragedy, possibly creating a structure fire. The safer option would be utilizing flashlights or other battery-operated lighting options that avoid the presence of an open flame. This means keep extra batteries on hand. If candles are your only option, it is vital to never leave the fire unattended and that the candle is placed in a fireproof holder stationed away from any flammable materials and or drafts.

Fire hazards are not the only disaster lurking during power outages. Carbon Monoxide poisoning from indoor grills or generators are also extremely dangerous. If these appliances are used in enclosed areas (including homes, garages or sheds), the outcome could be lethal. Carbon Monoxide gas can go unnoticed as it cannot be seen, smelled, nor tasted. A person may not realize they are being poisoned until it’s too late. It is essential to use these items exclusively outside in a well ventilated area and operated according to manufacturer’s instructions.

If you have experienced any fire, soot or property damage to your Santa Cruz County home or business, rest assured our experienced technicians and customer services representatives are here to help 24/7. Please call our office today (831) 457-1997.

Actions to Take Immediately after a Property Fire

11/12/2020 (Permalink)

Know what your steps should be if you experience a fire

What steps are taken within the first 24 hours after fire damage will be a determining factor on the restoration process for your property and belongings.  You can trust SERVPRO of Santa Cruz will respond with haste and begin mitigation quickly. Our technicians are specialized in a variety of restoration services ranging from fire, smoke and soot removals as well as board-ups, deodorization, contents inventory and cleaning, loss documentation and document restoration. Our main mission is always to bring your property or belongings back to preloss condition whenever possible and guide you through what can be a stressful process.

If you have experienced a fire in your home or business, we highly suggest following these steps to help minimize damages:

• Stay clear of the affected rooms and limit activity to minimize the movement or transfer of the smoke and soot to other areas
• Spread cardboard or old linens to walk on carpeted traffic areas to prevent further soiling
• Avoid washing any walls or painted surfaces; these attempts can result in smearing the soot and create additional damage. Specific measures need to be followed to ensure proper soot removal
• If it is necessary for you to enter into the affected areas, use a proper facial mask to protect your own respiratory health

SERVPRO of Santa Cruz has been helping our community 20 years. Our highly training staff is committed to assisting our neighbors when catastrophe strikes. Call to speak with our representatives day or night, 24/7. We are always here to help (831)-457-1997.

Response Time Is Key – SERVPRO of Santa Cruz Can Help You Be Prepared

10/5/2020 (Permalink)

Don't be stuck without a game plan when disaster strikes - Call SERVPRO of Santa Cruz today and plan ahead!

SERVPRO® of SANTA CRUZ is prepared to dispatch to your property damage 24/7. Day or night, we’re ready to jump into action when emergencies affect your business. We can also assist your company create an action plan before disaster strikes so you can feel confident and prepared to handle any future damage. Our Emergency Ready Plans (ERPs) compile information on the layout of the building to ensure specific and strategic steps will be taken in times of need. Responding rapidly can directly affect how quickly you can get back to business-as-usual after water or fire damage. SERVPRO of Santa Cruz understands that limiting damages and disruptions to normal business operations is a high priority; we are Here To Help® you keep your doors open.

Call our office today to discuss how we can help your business be prepared, 831-457-1997.

SERVPRO of Santa Cruz: Fire Restoration Experts

10/2/2020 (Permalink)

Santa Cruz County home caught fire due to electrical issues.

Soot and smoke are menacing to a one’s health and are dangerous to breathe in. By lingering and permeating within various cavities inside your home, if not cleaned properly soot and smoke will result in hidden odors and damages to your structure and your wellbeing.

At SERVPRO of Santa Cruz, our expert fire technicians are able to accurately assess the severity of damages to develop an all-inclusive plan of action to get your home back to normal.

Smoke and Soot Facts:

• Hot smoke migrates to cooler and higher sections of a structure.
• Smoke travels through plumbing systems, seeping into the small crevices used for pipes to pass from floor to floor.
• It is important to identify the specific origin of the smoke to determine the direction of the restoration process.

Different Categories of Smoke

There are two specific types of smoke–dry and wet. These two categories of smoke result in two unique soot residues after a fire. Prior to the initiation of any cleaning, a test to classify which type of smoke damage is present must be completed. This pretesting will determine what restoration plan is necessary to be implemented. Below is additional information:

Dry Smoke (examples: Wood and Paper)

• Fast burning, high temperatures, heat rises therefore smoke rises.

Wet Smoke (examples: Rubber and Plastic)

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Nearly invisible, discolors paints and varnishes, extreme overpowering odor. 

Our Fire Damage Restoration Services

Each fire and smoke loss comes with its own distinctive circumstances. Consequently it is essential that each job follow its own specific restoration plan that is tailored for the unique conditions.  With the proper knowledge, proficiency, equipment and dedication in which SERVPRO of Santa Cruz showcases through every job, you can be reassured that your home is in good hands. Our main goal is to make a stressful time easier to cope for you and your family.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 831-457-1997

SERVPRO of Santa Cruz is HIRING - Become a SERVPRO Hero!

7/6/2020 (Permalink)

Become a SERVPRO Hero!

Compensation: $16.00 - $25.00 per hour depending on experience

Water/ Fire Production Restoration Technician - Fulfilling Job Opportunity, Room for Growth & Advancement

Do you have a can-do attitude, attention to detail, commitment to hard work, and are you willing to learn new skills? We may be the PERFECT Company for you! We are looking for people to join our dynamic team of Heroes. Full-Time positions are available immediately.

All candidates should have a valid Driver’s License with no more than 1 point on their DMV records and the ability to pass a background screening and drug screening. Wages are based on experience – mitigation and/or construction experience is a plus. We are willing to train.

To apply: please email sdandrea@SERVPROofsantacruz.com or call our office at (831) 457-1997

About SERVPRO of Santa Cruz: Our vision is to be the premier mitigation/restoration service provider and the flagship SERVPRO Franchise in the Central California Coastal area. We will maintain a business culture that offers our employees opportunities for personal growth and the means to increase their professional knowledge and skills. We offer our customers world-class service, sensitivity to their needs, respect for their property, intelligent solutions to their disaster restoration problems and an enhanced customer experience.

SERVPRO of Santa Cruz – Ready to Help Reopen Your Business

4/29/2020 (Permalink)

While the World transitions to a new "normal", SERVPRO is here to help!

As pandemic statistics show a trend in the COVID-19 infection rates stabilizing, now is the time for Santa Cruz County employers to begin planning how to reopen your business and start the path to your new “normal”.

While there could be many questions on how to get your business back on track, SERVPRO of Santa Cruz is here to help alleviate fears relating to the health and safety of your workplace environment with our professional grade disinfecting solutions and protocols.

As our community learns more on various transmission methods, it is understood that a person could contract the Coronavirus by contacting surfaces contaminated by the virus and then touching their own eyes, nose, or mouth. By utilizing SERVPRO of Santa Cruz’s professional sanitization processes, we can ensure that every inch of your business has been treated.

Using a combination of methods below, our disinfecting services are certain to be more effective than a standard general cleaning.

• Fogging is a process in which professional machinery sends out fine disinfecting sprays to treat entire interior areas. Fogging can be performing inside structures as well as within air duct systems.
• Disinfectant surface wiping of all surface areas using professional, industrial-grade solutions would be essential. Allowing the disinfectant to sit on the surface and then be wiped down after a soaking period allows for utmost efficiency.
• Spraying and saturating surfaces with sanitizing solution and allowing the solution to air dry on its own will ensure successful sanitation.

By partnering with SERVPRO of Santa Cruz, we understand that the safety of your employees and patrons are your number one priority. Our team is comprised of trained technicians and managers with decades of experience who are dedicated to reviving our community after this environmental crisis.

We specialize in both proactive and reactive pathogen cleaning; no space is too big or too small. Time is of the essence as wait times for services could increase as recovery efforts in our community start to take full effect.

Call SERVPRO of Santa Cruz today for more information 831-457-1997.

We are Cleaning Experts

4/14/2020 (Permalink)

Call SERVPRO of Santa Cruz to assist in your cleaning needs!

SERVPRO of Santa Cruz is Here to Help Santa Cruz County during this time of need

During this unprecedented time caused by the global pandemic of Coronavirus, this is a reminder to our neighbors that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

SERVPRO of Santa Cruz are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the Coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the Coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your Santa Cruz County home or business needs deep cleaning services, call the experts today – [SERVPRO of Santa Cruz, 831-457-1997]

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Why choose SERVPRO? Because We Care!

2/12/2020 (Permalink)

Day or night, rain or shine, SERVPRO of Santa Cruz is here to help because WE CARE!

At SERVPRO of Santa Cruz, our main goal is to help our customers and community.

It may seem impossible to make people happy during the mitigation process; before we initially arrive onsite, we understand that homeowners are facing potentially devastating damages. Fires, flooding, mold, biohazard contamination – these are stressful circumstances for anyone to handle.

Our staff recognizes the emotional anxiety that is associated with property damage and they are sensitive to what our customers are faced with. A customer could be displaced by the mitigation and reconstruction process for days, weeks, or even months depending on the extent of the damages.

Our crews get to know our clients on a personal level – we get invited into their homes, we know their schedules, we get to meet their children, we see family photos and artwork, we become familiar with their pets, we are trusted with their home security, often we delicately handle treasured possessions for cleaning and storage until the restoration process is complete.

We understand the vital role we play to our customers during these challenging times and we take pride in being the company that people can trust. When it comes down to it, we are community members helping fellow neighbors. If you’re asking why you should choose SERVPRO, remember that we care about our customers and strive to ensure that they know that we really care. Allow us to be the company to helps you when you’re in need.

Call our SERVPRO of Santa Cruz office today – (831) 457-1997

When Rains and Storms hit Santa Cruz, SERVPRO of Santa Cruz is ready!

11/8/2019 (Permalink)

Don't wait to call SERVPRO of Santa Cruz if your home is affected by rain damage.

SERVPRO ofSanta Cruz technicians are highly trained to assist in the restoration of your property after being affected by storm and flood damages. We have specialized equipment and knowledgeable staff ready to dispatch day or night.

Faster Response

Being locally owned and operated allows for a quicker response time with the right resources. Mitigating damages as fast as possible is extremely important, lessening the damage, fighting against further damage, and keeping total restoration costs down.

Resources to Handle Floods and Storms

When winter storms start up in Santa Cruz, we’re one phone call away with access to equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 831-457-1997.

SERVPRO of Santa Cruz: Categorizing your Water Damage

10/25/2019 (Permalink)

Don't delay, call SERVPRO today!

Effectively mitigating water damage takes more than extraction and ventilation. There is much more a mitigation company accomplishes than merely placing drying equipment and applying various products to resolve a moisture problem. Our IICRC SERVPRO certified professionals have studied the science of structure drying and understand how to perform various principles to attain the drying goal while ensuring no contaminates are left behind.

The amount of water, the source of the damage, and the possible contaminates within the water are essential factors involved in your property’s damage and help to determine the category of the loss and how to treat it. It is also important to understand that the category of a loss will worsen depending on the cleanliness of the area being flooded, the temperature in the affected environment, and the length of time that lapsed without properly mitigating the damage.

• Category 1 – Clean Water: Clean water derives from a sanitary water source that possesses no significant hazards if exposed to people. Examples of a Category 1 loss can include an overflow from a bathtub or sink faucet left running unattended, leaks from defective appliances like refrigerators supply line, or a falling rainwater. Less health risk are linked with Category 1 water losses.

• Category 2 – Grey Water: The danger of health risks increase with Grey Water losses due to the potential of higher levels of pollutants present within the water when a person is exposed to it. Contaminates can include microorganisms, chemicals, urine, and mold. Some examples of category 2 water may include an overflow from a washing machine, overflow from a clogged toilet with some urine but no feces, or leaking aquariums. Category 2 water can look “dirty” and may be more translucent. Due to rapid development of bacteria and mold, leaving Category 2 losses unmitigated could leave your property vulnerable to secondary damage.

• Category 3 – Black Water: Highly unsanitary, Black Water carries disease causing organisms, toxins, and waste that can cause considerable health problems to humans if exposed. Black water does not necessarily need to appear the color black visually to be categorized as such. Sewer back-ups, contaminated toilet overflows, and floodwaters from the oceans, rivers, or lakes would all be Category 3 water damages. Because black water can be associated with serious health diseases, it is vital to wear proper personal protection equipment while mitigating these losses. Porous materials such as drywall, flooring, and upholstery would be recommended to be discarded if affected. Specific agents would be used for sanitization of affected surfaces.

 
SERVPRO of Santa Cruz has technicians on standby day and night to respond to your water damage needs. Call us at 831-457-1997 when disaster strikes!

What You Should Do Immediately After a Fire at Your Property

10/24/2019 (Permalink)

Knowing the proper steps to take after disaster strikes can help reduce damage.

The actions you take within the first 24 hours after fire damage can be a deciding factor on whether your property and belongings can be restored or if replacement would be necessary. You can count on SERVPRO of Santa Cruz to provide a fast response and begin mitigation action quickly. Our technicians are highly trained in services ranging from fire, smoke and soot removals as well as board-ups, deodorization, contents inventory and cleaning, and document restoration. Our goal is to bring your property or belongings back to preloss condition whenever possible and help you through a stressful process.

If you have suffered a fire in your home or business, remembering to follow these tips can help to reduce damages:

• Limit activity in the affected rooms to avoid movement of the smoke and soot
• Lay old linens or cardboard on carpeted traffic areas to prevent further soiling and additional soot to travel to unaffected areas
• Do not attempt to wash any walls or painted surfaces; this can result in smearing and further damage. There are specific procedures to be followed to ensure proper removal
• Use paper masks if you must enter into the affected areas to protect your own respiratory health

SERVPRO of Santa Cruz has been serving our community since 2001. We are committed to helping our neighbors when tragedy strikes. We are ready to assist any time, any day. Call to speak with our representatives at 831-457-1997.

Don’t let a Power Outage Nuisance Turn into a Disaster

10/11/2019 (Permalink)

Ensure proper safety measures are taken if candles must be used.

As many of our homes and businesses lose power in Santa Cruz County, it is important to make smart decisions in protecting your property and your family. Unattended candles can quickly make a power outage turn into a disaster, possibly causing a fire at your home. If your power is out, it is a much safer idea to utilize flashlights or other battery-powered fixtures. If candles must be used, it is necessary to ensure the candle is never left unattended and is placed within a fireproof lantern or holder and placed far enough away from anything that has the potential to catch on fire.

In addition to fire hazards, power outages can also create dangers in carbon monoxide poisoning from indoor grills or generators. These items when used in a confined indoor area (including sheds or garages) can be fatal. Carbon monoxide leaks cannot be seen, smelled nor tasted, therefore many do not realize they are being poisoned by its side effects until it is too late. On top of ensuring to use these items exclusively outdoors, it is also a good idea to unplug appliances and keep your property well ventilated to further protect against exposure. 

In the unfortunate event you have experienced fire damage or any other disaster at your property, our highly trained customer services representatives and technicians are here to help; please call our office 24/7 at (831) 457-1997.

GETTING YOUR SANTA CRUZ COMMERCIAL PROPERTY BACK TO NORMAL AFTER A WATER DAMAGE

9/30/2019 (Permalink)

Whether you’ve had a smaller water damage or are experiencing a larger flooding issue, managing your Santa Cruz commercial property’s water damage is complex and numerous problems can be encountered along the way. SERVPRO of Santa Cruz technicians are experienced and knowledgeable and will work diligently to assess each unique situation to isolate the damaged areas. We strive to think outside the box to attempt to keep your normal operations running smoothly. 

SPECIAL CHALLENGES IN RESTORING COMMERCIAL PROPERTIES:

Our specialized crew members are  trained to be attentive to legal and environmental concerns and strive to alleviate any halt in operations. We recognize that every moment spent mitigating a water damage is a potential loss of revenue and productivity. You can rely on our prompt response time if an emergency situation affects your business.

About SERVPRO of Santa Cruz 

Locally owned and operated for nearly twenty years, SERVPRO of Santa Cruz specializes in mitigating water damages for commercial and residential property after disaster hits. The SERVPRO of Santa Cruz staff is highly trained in property damage restoration. From initial and continuing training at the SERVPRO Corporate training facilities to regular IICRC-industry certification, rest assured our workforce is equipped with the knowledge to restore your property.

NEED HELP? CALL SERVPRO!

9/30/2019 (Permalink)

SERVPRO

Water damage and flooding emergencies won’t wait for “normal” business hours and neither do we! Call SERVPRO of Santa Cruz 24 hours a day 7 days a week for emergency response services, (831) 457-1997.

Faster to any disaster is our goal to minimize your water damage.

Flooding and water damage is extremely invasive. Water can migrate rapidly through your property, and porous materials soak up the water (for example, floors, walls, furniture, and more). Beginning the water extraction process right away decreases the chances of secondary damage and microbial growth. A delay of just a few hours can greatly increase the severity and costs associated with the water damage. Call SERVPRO of Santa Cruz for a rapid response.

What to Expect:

When you call SERVPRO of Santa Cruz, a highly trained customer service representative will be ready to assist you day or night. There will be several questions needing to be answered to ensure our crew will be prepared for your unique situation before going onsite. Some of the questions we will ask will include:

·         Your name and contact information

·         Your property insurance information (if applicable)

·         The address of your affected property

·         When did the damage occur?

·         What caused the damage?

·         What materials are affected?

·         Is electricity available onsite?

·         What is the age of the affected structure?

·         Are there affected furniture or contents onsite?

When dealing with water damage, immediate action is crucial – call today (831) 457-1997. We are here to help!

SERVPRO of Santa Cruz: Fire Restoration

9/27/2019 (Permalink)

Kitchen Fire Damage

Smoke and soot is insidious to a person’s health and can linger and infiltrate within numerous cavities inside your home. This can result in hidden odors and damages.

At SERVPRO of Santa Cruz, our proficiency in smoke damage enables our skilled fire technicians to accurately evaluate the severity of damages to create an complete game plan towards getting your home safe again.

Facts about Smoke and Soot:

• Hot smoke travels to cooler sections and higher points of a structure.
• Smoke drifts around plumbing systems, infiltrating through the openings used for pipes to pass from floor to floor.
• The varieties of smoke significantly influence the restoration process.

Different Types of Smoke

There are two specific categories of smoke–wet and dry. The two types of smoke result in two different  soot residues after a fire. A test to classify which type of smoke damage is present must be completed prior to the commencement of the cleaning. The restoration plan will be developed around the information gathered during this pretesting. Here is some additional information:

Wet Smoke (examples: Plastic and Rubber)

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke (examples: Paper and Wood)

• Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Every fire and smoke loss involves its own unique conditions. Therefore it is necessary that each job follows its own specific game plan that is customized for its inimitable circumstances.  With the experience, expertise, equipment and dedication in which SERVPRO of Santa Cruz has to offer, you can be reassured that your home is in good hands. Our main goal is to make a stressful time easier to cope for you and your family.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 831-457-1997

Hidden Moisture could be causing property damage in your Santa Cruz Home

9/27/2019 (Permalink)

HIDDEN MOISTURE

Water damage is among the most common cause of residential property damage insurance claims in the area it can pose significant risks to Santa Cruz County homes and businesses. Some sources of water damage such as floods, burst pipes, and sewage backups are obvious and require emergency service right away. However, there are other “hidden water and moisture” sources of damage that can be difficult to detect and often lead to a considerable amount of property damage and an increased cost for cleanup, restoration and repairs.

One possible concern with hidden moisture or sustained water damage is an increase in the overall humidity of your home. The EPA recommends keeping indoor humidity between 30 and 60 percent. If you are having trouble with high humidity in your Santa Cruz County residence, hidden moisture could be a concern. You may be able to detect high humidity by simply paying attention to potential problem areas in your home, damp basements, high traffic areas, bathrooms and kitchens with high humidity activities and poor circulation. Telltale signs of excessive humidity include condensation on windows, pipes, and walls. Over time hidden moisture can contribute to high humidity and during ideal conditions and can cause mold growth and other property concerns to erupt. The possible causes of water damage lurking in your home can originate from many different sources, with varying intensities, contamination levels, and scope of damage. Some of our largest property restoration projects start as small water leaks that cause serious structural and indoor air quality issues over time. There are many processes and techniques our crews can implement to successfully and thoroughly locate and address your high humidity and other hidden water damage concerns. Calling local SERVPRO professionals can help investigate the source behind your high humidity or hidden water damage concerns and inspect for any sign of visible mold or other secondary property damages.

How our SERVPRO restoration specialists find hidden water causing damage to your property and searching for the source of the moisture problem

Our SERVPRO professionals have IICRC certification and extensive training to handle all facets of water loss recovery in homes throughout our area, and our technicians also work to double check to ensure success during the restoration process. We use state of the art moisture monitoring and thermal imaging equipment to locate hidden water that could be lurking in your home following either an emergency or lingering water property disaster.

MOISTURE DETECTION DEVICES:
Our SERVPRO technicians use moisture detection devices, similar to a stud finder. These moisture readers can indicate the presence of moisture behind, ceilings, walls and floors. The devices that our team uses emit electromagnetic waves and measure the resistance in their return to determine moisture content in the affected materials. This sophisticated equipment can help us also to decide when a certain structural element could be too saturated or damaged to preserve.

THERMAL IMAGING EQUIPMENT:
Our SERVPRO professionals also use thermal imagery to indicate the presence of moisture pockets throughout affected and exposed areas of your property. Much of the damage in many water loss incidents can occur out of sight, so seeing a temperature array to detail the presence of moisture and dampness in challenging areas can help to determine the best points for installing drying equipment.

Is Hidden Moisture Causing High Humidity Concerns for Your Local Home or Business

Hidden moisture or water leaks are dangerous because they can cause serious issues like structural damage and mold growth before they are discovered. Excess water and moisture gets absorbed in wood, drywall, insulation, and furniture and can lead to warping, stains, bubbling, and structural deterioration.

Common signs of lingering or hidden water damage in your home:

Water spots or warping under sink cabinets

If you see water under the bathroom or kitchen sink it’s a warning sign that you have water damage and potential mold growth around the sink area. If the leak is bad enough, it could cause additional damage to the building structure, including the floor and walls, even if there’s no water present, water spots clearly indicate that pipes under the sink have a slow leak.

Ceiling or wall stains and bubbling

Ceiling and wall stains are obvious signs of a roof, appliance, or plumbing leak. When water saturates insulation and drywall, it can also lead to major water damage that can compromise the structural integrity of the property. Check your roof for damage, broken tiles or puddling. Also investigate appliances such as the washing machine, dishwasher and toilets for leaky spigots that could be dripping water and causing damage.

Squishy or Warping kitchen/bathroom floors or tile

Water damage is not always visible. In fact, it’s more common for damage to occur behind the floor, ceiling, and walls where you can’t see it. Since the bathroom is the most humid room in your home, it’s a common place for water damage and mold growth.

Moisture detection equipment can help our SERVPRO professionals to identify problem areas within your home that could be contributing to your home’s high humidity. Excessive moisture and high humidity can also cause mold to grow and spread in areas behind walls and ceilings where it is not easily detected. If water damage isn’t properly mitigated, mold and other secondary damages can begin to spread throughout your property in just a few days. That’s why it’s important to choose quality restoration professionals to dry and restore your property and take necessary steps to avoid further damages.

Ask About SERVPRO’s Visible Mold Inspection

The key to mold prevention is simple: moisture control and sufficient airflow. If you suspect your home is suffering from excessive high humidity, get in touch with our SERVPRO staff right away. Our Mold Remediation team can inspect your property for mold and water damage, locate the source of hidden moisture, and plan a mold removal and remediation process to get your home healthy and safe.

Signs of mold in your home are unpleasant odor, health issues or visual signs of mold growth.

In fact, mold sensitive individuals may experience unpleasant symptoms such as:

• Respiratory issues
• Coughing
• Sneezing
• Throat irritation.
• Skin irritation.

If our technicians do discover mold during the inspection and mitigation process, they will evaluate the mold growth and contain any damage to the smallest area possible. They will then physically remove the mold and thoroughly dry any contaminated areas to ensure that the mold does not return.

When your home or business experiences a water disaster issue, or you suspect that high humidity maybe a problem, call our trusted local SERVPRO of Santa Cruz Service Specialists. Our sophisticated tools can make it easy to determine the presence of hidden moisture and dampness in your home. Waiting too long to choose a professional cleanup and recovery service can be a costly and hazardous mistake. We closely monitor and document all our cleanup, mitigation and remediation steps and make sure your moisture problem is taken care of correctly. To schedule an inspection give our SERVPRO of Santa Cruz team a call 24/7 at (831) 457-1997.

Response Time Is Vital

9/20/2019 (Permalink)

SERVPRO® of SANTA CRUZ is ready to respond to your emergency 24/7. Day or night, we can take action when disaster strikes your building. We can even help your business develop a plan prior to a loss to ensure your preparedness for future damages that may occur. Our Emergency Ready Plans compile information of the building’s layout to ensure rapid action can be taken in times of need which can directly result to getting your company back to in operation quicker after disaster strikes. Minimizing your business’s damages as well as any disruption of normal operations and/or loss of revenue is a high priority; we are Here To Help® you keep your doors open.

Call to speak with one of our representatives to discuss how we can assist at 831-457-1997.

Disasters Can Strike At Any Time - Make Sure You Have Your Emergency Go-Bag!

7/9/2019 (Permalink)

Plan ahead for emergencies with a go-bag kit ready to go at all times.

The fires in California during the past few years emphasize that the need for an emergency plan for each household is essential in staying safe during these emergencies. SERVPRO of Santa Cruz expresses that an important component of practicing safety is making an Emergency Go-Bag.

SERVPRO has put together a list of items that are needed for your Emergency Go-Bag. These items should be ready to go and are simple to grab during an emergency if you must evacuate quickly. You might not always be at home when a disaster strikes so make sure you keep additional supplies in your car and at work. Make sure to take your Go-Bag with you if you are not going to be home for an extended period of time. Disasters are unpredictable.

Put the following items together in a backpack, plastic bucket, or another easy to carry container. Make sure each member of your family or household has one of these Go-Bags that include supplies for your pets, in case family members are separated during the evacuation. 

• Flashlight
• Radio- Battery Operated
• Batteries
• Whistle
• Emergency Cash and Change for Laundry and Phone Calls
• Sturdy Shoes
• Changes of Clothing
• Water and Food to Last a Few Days
• Photos of Family Members and Pets for Identification Purposes
• List of Emergency Contacts
• List of Allergies to Food and Medications
• Copy of Health Insurance and Identification Cards
• Prescription Medications and First Aid Supplies
• Extra Toiletries
• Extra Keys to Your Home and Vehicle
• Any Special Needs Items for Children, Seniors or People With Disabilities

Make sure you are taking the correct precautions for keeping yourself and your family members safe during these unpredictable emergencies.

Call your local fire department or American Red Cross for further preparedness tips and practices. SERVPRO of Santa Cruz is the right company to contact in a water or fire emergency. Call us any time at 831-457-1997.

SERVPRO of Santa Cruz is IICRC Certified!

7/9/2019 (Permalink)

We are an IICRC Certified Firm which means the job will be done right the first time! Call us at 831-457-1997 any time!

About SERVPRO of Santa Cruz

SERVPRO of Santa Cruz specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Santa Cruz is an IICRC firm, which means your house will be mitigated correctly the first time. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

• Present accurate information to consumers and conduct business with honesty and integrity.
• Require a technician on all jobs who has been formally trained and passed all required tests.
• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
• Maintain liability insurance to protect all parties in the event of an accident.
• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation for decades. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Call SERVPRO of Santa Cruz at 831-457-1997 any time!

Be Cautious Around Harmful Bacteria

7/3/2019 (Permalink)

Call SERVPRO of Santa Cruz for your cleaning needs at 831-457-1997

SERVPRO® of Santa Cruz is ready 24/7 to help you when disaster strikes. Sometimes life takes an unexpected turn and you are faced with situations you never could imagine. Bacterial & viral infections are rare but can quickly spread, potentially putting more people at risk of health issues. Our trained technicians are able to clean & disinfect to limit health risks & exposure. We utilize various disinfectants including green products that are food grade safe for both humans & pets. We can provide information on these disinfectants at your request. SERVPRO® of Santa Cruz is here to help you make it “Like it never even happened.”

SERVPRO® of Santa Cruz has been serving the community since 2001. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.” Call us any time at 831-457-1997. Feel free to call with any questions about our cleaning services and whether or not something can be cleaned.

The Most Common Cause of Fires is Cooking in the Kitchen

7/2/2019 (Permalink)

Call SERVPRO of Santa Cruz at 831-457-1997

Fires can and do happen anywhere and anytime, they do not take holidays off. SERVPRO® of Santa Cruz is here for you when disasters such as water or fire damage strike. Whether it be from smoke in the break room at work from popcorn left too long in the microwave, or a space heater left too close to a blanket at home, we are Here to Help® you get your life back to normal. We know that just because we deal with emergencies every day, you do not. So we are here to share our decades of experience with you, as we guide you through the process of making it “Like it never even happened.” We are with you all the way. Our crews work with you and your insurance to take care of the details to insure you can come out after the disaster as if the fire never occurred. We walk with you through the process, guiding you with answers, advice and experience through to the other side where life will come back together.

We are always here to help you, Call Us at 831-457-1997

Come Join Our Team of Heroes!

7/2/2019 (Permalink)

Are you ready to be a SERVPRO hero? Call us at 831-457-1997 with any questions!

SERVPRO of Santa Cruz

Scotts Valley, CA Compensation: $16.00 - $25.00 per hour depending on experience

Fire and Water Clean-Up & Restoration Technician - Great Job Opportunity

Room for Advancement

Incentives Package Available

If you have a positive attitude, attention to detail, are willing to learn, and have a great work ethic, this is the opportunity for you! Openings are available immediately. Requirements – no more than one point on your DMV record (for insurance purposes,) must be able to pass a background check upon offer of employment, must be able to pass a drug screening, and three year’s work experience minimum. Pay rate is based on experience and we are willing to train the right people. To Apply: Obtain a copy of your driving record from the DMV. Come into our office located at 3 Victor Square in Scotts Valley, CA 95066. You can walk in any time between Tuesday – Thursday from the hours of 10am – 2pm. You must bring a DMV print out and any contact information necessary to complete a job application. Please allow about 45 minutes for the application process. About SERVPRO of Santa Cruz: Our vision is to be the premier mitigation/restoration service provider and the flagship SERVPRO Franchise in the Central California Coastal area. We will maintain a business culture that offers our employees opportunities for personal growth and the means to increase their professional knowledge and skills. We offer our customers world-class service, sensitivity to their needs, respect for their property, intelligent solutions to their disaster restoration problems and an enhanced customer experience.

Santa Cruz Fire and Soot Cleanup

6/20/2019 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in your Home. Call the Smoke Damage Experts at SERVPRO of Santa Cruz to help!

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Santa Cruz will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

• Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 831-457-1997

Emergency Readiness - How Ready Are You?

6/20/2019 (Permalink)

Be Prepared with an "Emergency Ready Plan" from SERVPRO!

For a property owner, a worst-case disaster scenario involving fire or water damage can seem unthinkable and then suddenly become a reality. In the aftermath of a disaster, quick response time by a disaster recovery and restoration specialist can help minimize property damage as well as inventory or home contents loss. To provide home and business owners with a quick and convenient way to call in the experts when disaster strikes, SERVPRO of Santa Cruz has the SERVPRO Ready Plan Mobile Application. In the confusion and panic that often surround a disaster, a property owner or manager can reach out for expert help right from the scene, using their cell phones."

Our “ERP” application allows both residential and commercial property managers and owners to create an Emergency Ready Profile that contains critical facility information that can help speed up response time after fire or water damage occurs. In addition to property details, the application tracks prior loss history, utility shut off locations, and key contacts; stores photos of the damage; and integrates local weather forecasts and more, including the address and contact information for our franchise.

Through the application, the user can quickly call SERVPRO of Santa Cruz or submit an electronic "First Notice of Loss" (FNOL), setting the wheels of recovery in motion. Rapid response from a disaster cleanup and restoration specialist can help the property owner evaluate options, start the insurance process and take the right steps from the beginning to bring their property back to normal, "Like it never even happened."

For more information about SERVPRO of Santa Cruz, please visit us at

http://www.SERVPROsantacruz.com/

http://www.SERVPROsantacruz.com/water-damage-restoration

SERVPRO of Santa Cruz is available to respond to water damage 24 hours a day

6/10/2019 (Permalink)

Call SERVPRO of Santa Cruz for 24 hour Response 831-457-1997

If your home or business sustained a Water Damage, SERVPRO of Santa Cruz is available 24 hours a day to extract the water, remove damaged materials, and dry the structure. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage and can cause secondary damage from high humidity and deeply saturated materials that are harder to dry and the increased risk of microbial growth.

We Answer the Phone Ready to Help
Call 831-457-1997

We understand that most of our customers have never dealt with water damage before and it can be a stressful and overwhelming experience. You need an expert to guide you and complete the work according to Industry Standards. SERVPRO of Santa Cruz has the water damage training and experience necessary to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will complete what is referred to in our industry as a First Notice of Loss. This is when a representative from the office will ask you questions so that we can assist as quickly as possible. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask the questions below to get the Team Dispatched and prepared to start restoration.

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

About SERVPRO of Santa Cruz

We have been providing “Fire and Water Clean-up and Restoration” ® as a SERVPRO Franchise since 2001. We have an IICRC Master Fire & Smoke Restorer, Master Textile Cleaner, and Master Water Restorer on site. We also have an American Council for Accredited Certification (ACAC) Board Certified, Microbial Remediation Supervisor. We want you to feel confident that you have chosen a Provider that really cares and can provide you with the Professional Services you need for complete satisfaction. SERVPRO of Santa Cruz is here to help make it "Like it never even happened." 

Restoring Your Santa Cruz Commercial Building After Water Damage

6/10/2019 (Permalink)

Commercial Water Damage Events Present Unique Challenges. Our goal is to get your business back up and running in no time.

Flooding and water damage events at Santa Cruz commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Santa Cruz 

SERVPRO of Santa Cruz specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to Any Disaster

4/9/2019 (Permalink)

Call SERVPRO of Santa Cruz for Immediate Response (831) 457-1997

If your Commercial Building has sustained Water Damage, Call SERVPRO of Santa Cruz at (831) 457-1997 to inspect, assess and mitigate the loss to minimize your down time. Commercial Water Damage Restoration cannot be compared to residential restoration. There are hidden areas and structural voids where water can migrate. Many of the losses we encounter are multilevel structures that have sustained damage to electrical rooms, server rooms, elevator shafts, vast ceiling cavities, large HVAC systems and the list goes on and on. Having the expertise to assess and mitigate the entire structure holistically is essential to preventing secondary damage and future problems. It is equally important to have the resources necessary to recover documents, books, computers and electronic equipment. Depending on what was affected by the loss, office cubicles and desk systems may need to be dismantled, labeled and reset in the correct location once the loss is mitigated. SERVPRO of Santa Cruz has the experience, equipment and resources to mitigate your water loss and keep your business operating.

If your water loss qualifies as a Large Commercial Loss, rest assured that we can respond to any size or scope of damage. We are part of a national network of over 1,600 Franchises with special Disaster Recovery Teams strategically placed throughout the country, ready to respond to large scale disasters.

SERVPRO of Santa Cruz is here, ready to respond to any size disaster.

To contact us call 831-457-1997

Prevent Damage to Your Home from Rain Water Intrusion

3/7/2019 (Permalink)

Mold Growth from Rainwater Intrusion

With the recent and ongoing rainstorms there have been many residences that have sustained damage from rainwater intrusion. If your home has experienced moisture intrusion, the first and most important step is to stop the source of water intrusion by means of a roof tarp, sand bags, a sump pump, a French drain, or a combination of these depending on the source of water intrusion. Then give SERVPRO of Santa Cruz a call to perform a moisture inspection, determine which materials sustained damage and provide an estimate to dry the structure. If moisture is left on the building materials and is not addressed, the conditions can cause secondary damages and mold contamination. For mold to colonize, the organism needs moisture and food. The moisture provides the means for mold to assimilate and digest food. The food is anything cellulosic which in layman's terms is anything from plants. This includes many of the materials that are used to construct your home, i.e. the paper on drywall and on the backing of vinyl floors, the wood used to frame your home, wooden floors, doors, baseboards, trim and the list goes on and on. Mold contamination can damage your structure and create an unhealthy indoor environment for you and your family. If your home sustains moisture damage from rainwater intrusion or if you suspect moisture or mold contamination call SERVPRO of Santa Cruz. Our friendly office staff will help schedule a time to inspect your home and recommend the steps necessary to dry the structure and remediate any mold that is discovered. SERVPRO of Santa Cruz has an American Council for Accredited Certification (ACAC) Council Certified Microbial Remediation Supervisor on staff, who can guide you through the remediation process.

SERVPRO is the Answer for Fire Damage Restoration

5/17/2018 (Permalink)

Fire damage can range from small to devastating. This is a reminder to check your smoke alarms frequently. Call SERVPRO of Santa Cruz at 831-457-1997.

If your home has sustained Fire and Smoke Damage, our first concern is for the safety of you and your family. Then there is also the concern that this type of loss can destroy pictures, possessions and memorabilia that is irreplaceable. Our priority is to save and restore the items that are precious and mean the most to you.

  We will also guide you through your insurance claim and provide the expertise to communicate the information necessary for your adjuster to keep your claim moving toward completion. Our goal is to ultimately have this behind you and get your life back to normal. We take seriously the tag line that we help make it "Like it never even happened." We are here for you and will provide the professional services necessary. This includes everything from Inventory Loss Lists, to Packing, Moving, Cleaning, Storage and Delivery of your salvageable contents. We also provide Board-up and Roof Tarp Services and address any Water Damage caused by Fire Fighting efforts. Once Restorative Drying is completed and your home is deodorized and sealed, our Construction Division will replace the damaged materials that were removed during mitigation and truly make it “Like it never even happened."

We have been providing fire and water clean-up and restoration as a SERVPRO rranchise since 2001. We have an IICRC Master Fire & Smoke Restorer, Master Textile Cleaner, Master Water Restorer and a General Contractor on staff. We also have an American Council for Accredited Certification (ACAC) Board Certified, Microbial Remediation Supervisor. We want you to feel confident that you have chosen a Provider that really cares and can provide you with the Professional Services you need for complete satisfaction. SERVPRO of Santa Cruz is here to help make it "Like it never even happened." 

What do I consider when choosing Fire Damage Services?

5/17/2018 (Permalink)

Every Fire is Different - Restoring Fire damage requires a "Customized Restoration Plan" SERVPRO of Santa Cruz will formulate the right plan for you.

Smoke and soot are very invasive and can penetrate wall cavities, ceiling cavities, attic spaces and the sub-area crawlspaces of your home or business. Because of this it is a challenge to address hidden damage and the resulting odors that can permeate long after the damage initially occurs. Our smoke damage expertise and experience enables us to locate hidden damage. Our thorough Initial Inspection will provide you with an accurate assessment of the extent of damage and a comprehensive plan of action to bring your home and life back to normal again.

There are several components to consider when dealing with a fire damage:

• Hot smoke migrates to cooler areas and the upper levels of a structure.
• Smoke flows around plumbing systems, seeping throughopenings where pipeswere installedbetween levels.
• The type of smoke may greatly affect the restoration process.

That is why consideration of the type of smoke produced by the fire is extremely important to facilitating the removal process. Because there are different types of smoke there are different types of soot residues found after a fire damage. Before restoration begins, SERVPRO of Santa Cruz will test the soot to determine what type of smoke damage it is and the best way of treating it. The cleaning procedures will then be based on the information gathered in the pretesting process. Here is some information on the types of smoke and residue -

Wet Smoke- Plastic and Rubber - Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke- Paper and Wood - Fast burning, high temperatures, heat rises therefore so does the smoke.

Protein Fire Residue - Produced by evaporation of material rather than from the fire itself. - Virtually invisible, discolors paints and varnishes, extreme pungent odor.

SERVPRO's Fire Damage Restoration Services:

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and knowledge to fully restore your home after a smoke or fire damage. Our staff will always treat you and your home with the utmost respect and care.

Did you know SERVPRO of Santa Cruz is a 24/7 Full Service Restoration Company that will work with you from start to finish and make your home like new again, "Like it never even happened."

Have questions about Fire, Smoke or Soot Damage?

Call us today!

(831)457-1997

What to do after a fire damage at your property

5/8/2018 (Permalink)

Call SERVPRO of Santa Cruz at 831-457-1997

The first 24 hours after a fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO® of Santa Cruz provides timely response with mitigation services ranging from fire, smoke and soot removal to contents claims inventory and document restoration. These services help to ensure your property and belongings are restored to preloss condition when possible. If you do suffer a fire in your home or business, remember to follow these tips to minimize damages; limit movement in the areas affected to prevent further damages. Place old linens on carpeted traffic areas to prevent soiling and do not attempt to wash any walls or painted surfaces. SERVPRO® of Santa Cruz have been serving the community since 2001. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.” We are ready 24/7, 365 at 831-457-1997 to help you. #SERVPRO #waterdamage #LikeItNeverEvenHappened #santacruz

The science for drying your home.

5/4/2018 (Permalink)

Call SERVPRO of Santa Cruz 831-457-1997

Did you know, there is actually a science behind the process of drying? The knowledge of psychometrics is essential to restoring a water damaged structure to its pre loss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO® of Santa Cruz are trained in the science of drying and follow strict industry- approved standards to help lower the chances of any secondary damages. If your business suffers a water damage we are here for you. SERVPRO® of Santa Cruz have been serving the community since 2001. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened,” We are ready 24/7, 365 at 831-457-1997 to help you. #SERVPRO #LikeItNeverEvenHappened #HereToHelp  #SERVPROofSantaCruz

Here for your business

5/4/2018 (Permalink)

Call SERVPRO of Santa Cruz at 831-457-1997

When Water or Fire Damage threaten your business, call SERVPRO of Santa Cruz to help you get back up and running fast. Here at SERVPRO our foremost concern is safety. We also understand the importance of mitigating the damage without interrupting the daily operations of your business. Loss of business can sometimes be ambiguous, detrimentally affecting the health of your business for a long time to come. Our Goal is to get your business up and running as soon as possible.

On our initial visit we will be inspecting the damage and formulating a “creative mitigation plan” that addresses the damage, considers the best way to proceed with your specific operation and minimizes your loss of revenue. Some of the things we will consider when formulating your mitigation plan are your hours of operation, type of business, employees and employee sensitivities, access and egress to your business, damaged equipment that is needed for daily operations, data loss/recovery and document restoration. Once Restorative Drying is completed our Construction Division will replace the damaged materials that were removed during mitigation and truly make it “Like it never even happened."

We have been providing “Fire and Water Clean-up and Restoration”® as a SERVPRO Franchise since 2001. We have an IICRC Master Fire & Smoke Restorer, Master Textile Cleaner, Master Water Restorer and a General Contractor on staff. We also have an American Council for Accredited Certification (ACAC) Board Certified, Microbial Remediation Supervisor. We want you to feel confident that you have chosen a Provider that really cares and can provide you with the Professional Services you need for complete satisfaction. SERVPRO of Santa Cruz is here to “Help make it "Like it never even happened." 24/7, 365. When your business experiences a disaster, no matter what time of day or night, we are available to speak with you, dispatch a crew to start mitigating the loss and minimizing the damage. You can reach SERVPRO of Santa Cruz at 831-457-1997.

When your business is in crisis, you can depend on us,

5/4/2018 (Permalink)

Call SERVPRO of Santa Cruz at 831-457-1997

SERVPRO® of Santa Cruz is there for your business when you need us most. SERVPRO® of Santa Cruz is ready 24/7, 365 for you, we are just a phone call away. When your business experiences a disaster no matter the time or day we will be there to speak with you and dispatch a crew to you to start mitigating the loss and minimizing the damage. We are ready to help you make it “Like it never even happened” at 831-457-1997.

SERVPRO® of Santa Cruz has been serving the community since 2001. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened,” We are ready 24/7, 365  to help you. #HereToHelp #SERVPROofSantaCruz 

Can you safely take care of mold in your business ?

2/8/2018 (Permalink)

Call SERVPRO of Santa Cruz 831-457-1997

There are lots of companies who will do a mold inspection/estimate for your company & talk about how they can “clean” mold with bleach. Well, they can certainly try, but it won’t help. SERVPRO® of Santa Cruz is committed to re mediating the problem completely & correctly so that you can get back to business faster, with less impact on your customers & business. We are able to work with you to limit disruptions allowing your work to go on, with certified technicians that use proper Technics and industry standards. For more information on how SERVPRO® of Santa Cruz can help you call us at 831-457-1997. We can come out and do an inspection & speak honestly & openly with you about options that you have.#SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories #SERVPROOFSANTACRUZ

SERVPRO® of Santa Cruz has been serving the community since 2001. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.” We are ready 24/7, 365 at 831-457-1997 to help you.

FAST RESPONSE IS KEY

2/8/2018 (Permalink)

Call SERVPRO of Santa Cruz 831-457-1997

SERVPRO® of SANTA CRUZ is a 24/7 Emergency Service Provider. We respond when disaster strikes no matter what time or day it is. But did you know we can help you to create a plan before anything happens to make sure you are prepared for whatever may occur. We can come out and provide your business with Emergency Ready Planning to compile the information needed to getting back to business quickly after disaster strikes. We are Here To Help® you keep your doors open and minimize damage to your business and loss of revenue due to the disruption of operations. Call us at 831-457-1997 to speak about how we can help you. We are Here To Help® make it “Like it never even happened.” Make sure to call us at 831-457-1997. #SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories #SERVPROOFSANTACRUZ

We are committed to our community

2/7/2018 (Permalink)

SERVPRO of Santa Cruz is committed to serving Santa Cruz County since 1991

SERVPRO® of Santa Cruz has always been shaped by the community we serve. Many of us grew up here and graduated from these schools. Some are new to the area, looking for a place that can be home for them and their families. SERVPRO® of Santa Cruz is committed to helping property owners get back to life after disasters from fire or flood from things like a hot water leak or a house fire from cooking. If disaster should strike make sure to call the team who has been committed to serving this community since 2001, we are Here To Help® 24/7, 365 at 831-457-1997.

We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.” 

#SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories #SERVPROOSANTACRUZ #SANTACRUZ

How to plan for a Bio Hazard cleanup

2/7/2018 (Permalink)

Sometimes life takes an unexpected turn and you are faced with situations you never could imagine. We will come out and preform an inspection with you to help determine plan should a bio-hazard occur at your business. Our trained technicians will create a Ready Plan with you so that all your team members will know what to do and whom to call should a disaster strike. SERVPRO® of Santa Cruz is here to help you make it “Like it never even happened.” at 831-457-1997

SERVPRO® of Santa Cruz has been serving the community since 2001. We are dedicated to helping our customers when disaster strikes and helping to make it “Like it never even happened.” We are ready 24/7, 365 at 831-457-1997 to help you.

#SERVPRO #LikeItNeverEvenHappened #HereToHelp #ReBuildingStories #SERVPROOSANTACRUZ #SANTACRUZ

Santa Cruz County 24 Hour Emergency Water Damage Service

1/26/2018 (Permalink)

SERVPRO of Santa Cruz provides 24 hour fire and water damage restoration service in Santa Cruz County

SERVPRO of Santa Cruz is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (831) 457-1997

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Santa Cruz has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?
• What materials are affect?
• What is the age of the structure affect?

About SERVPRO of Santa Cruz

SERVPRO of Santa Cruz specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

For Immediate Service in Santa Cruz, Call SERVPRO

1/23/2018 (Permalink)

Santa Cruz Residents: We provide immediate service day or night! 

SERVPRO of Santa Cruz provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Santa Cruz. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 (831)457-1997

Residential Services

Whether your Santa Cruz home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Bio-hazard Cleaning
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Santa Cruz commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration

Fire at my home or business, now what do I do?

6/22/2017 (Permalink)

Who will you call if there is a fire loss at your home or business? SERVPRO of Santa Cruz responds 24/7 365 days a year.

When a fire strikes your home or office everything else becomes secondary. Its a a long process that can be stressful and confusing. SERVPRO® of Santa Cruz are committed to helping you walk through this process with as little frustration or confusion possible. We have decades of experience providing the very best in customer service and helping our customer’s disaster be “Like it never even happened.” If disaster should strike call us at 831-457-1997. #SERVPRO#LikeItNeverEvenHappened#HereToHelp #ReBuildingStories

SERVPRO of Santa Cruz responds fastest to your Fire restoration needs

9/16/2016 (Permalink)

SERVPRO of Santa Cruz will restore your fire and soot damaged property with industry leading service and trained technicians.

Title: SERVPRO of Santa Cruz Comercial and residential Smoke and Soot Cleanup

Category: Fire Damage

Photo Caption: Smoke and Soot Damage Can Cause a Pervasive Odor in Your Santa Clara county Home.

Body:

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Santa Cruz will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

• Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 831-457-1997

http://www.SERVPROsantacruz.com/fire-smoke-damage-restoration

Faster to your Santa Cruz Water Damage Event

8/29/2016 (Permalink)

SERVPRO Of Santa Cruz emergency responds to a water damage at a local school. Faster to any size disaster.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Santa Cruz provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

SERVPRO of Santa Cruz

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Santa Cruz arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 831-457-1997

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Santa Cruz

SERVPRO of Santa Cruz specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet our crew!

http://www.SERVPROsantacruz.com/employee-photos

For Immediate Service in Santa Cruz County Call SERVPRO

8/19/2016 (Permalink)

Your friendly local and professional choice for emergency restoration needs.The team at SERVPRO of Santa Cruz

SERVPRO of Santa Cruz provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Santa Cruz County. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

• 24-Hour Emergency Service
• Faster to Any-Sized Disaster
• Highly Trained Restoration Technicians
• A Trusted Leader in the Restoration Industry
• Locally Owned and Operated
• Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 831-457-1997

Residential Services

Whether your Santa Cruz home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

• Water Damage Restoration
• Fire Damage Restoration
• Mold Remediation
• Storm Damage Restoration
• Cleaning Services
• Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Santa Cruz commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our  Commercial services

• Commercial Water Damage Restoration
• Commercial Fire Damage Restoration